SALON ETIQUETTE

BOOKING AN APPOINTMENT:

The best way to make an appointment is via the online booking system. If you cannot see a suitable time please call or text 0422857096 for availability or to be placed on a cancellation list.

(please note: as I am a solo run business I am not always available to answer calls, leave a voicemail or send a text with you name & details and I will get back to you when I can)

 

Once you have made a booking you will receive an email confirming this appointment including information on the time, service details and a link to alter the appointment.

 

You will receive a confirmation text message the day before your appointment – these are sent out automatically by the booking system. 

APPOINTMENT TIME:

You are required to arrive on time. Be mindful of limited parking and traffic in the area.

 

If you are pressed for time, notify me and I will do my best to accommodate your circumstance.

High Brow Studio has the right to refuse a service on clients who are late as this can directly affect ongoing appointments for the day creating inconvenience for other clients. Or you appointment may be shortened to accomodate.

CANCELATIONS:

Last minute cancelations and not showing up to your appointment affects salon and business greatly.

If it is necessary to cancel or reschedule you are required to give 24hours notice (minimum 48hours notice for cosmetic tattooing appointments).

 

Missed appointments or bookings cancelled with less than minimum notice will be charged 50% of your total service you booked in for or loss of deposit.

 

No shows will be required to pay full deposits for all future appointments.

CHILDREN:

Our salon is a shared space; I kindly ask that you do not bring children to your appointment, this is in consideration for yourself and to other clients who have take time out to indulge in some time for themselves.

 

It is a requirement by law that any minor under the age of 18 is to be accompanied by their guardian at the time of treatment. Children under this age are not covered to be in the salon environment by our insurance therefore bringing them along to your appointment you do so against our company policy and at your own risk.

MOBILE PHONES:

Mobile phones should be turned off or on silent when visiting the salon.

PAYMENT METHODS:

Payment for all services can be made by cash, EFTPOS, Visa, MasterCard or Paypal. Afterpay available for services amounting over $250.

 

REFUND POLICY: 

High Brow Studio treatments and products are non refundable.

Happy to accept returns if the product has given a visible reaction and you have informed me within 24-48 hours.

No refunds on gift vouchers, they are non transferrable and not redeemable for cash.

SPECIAL REQUIREMENTS OR CONDITIONS: 

If you are currently suffering a health or medical condition, contagious disease you are required by law to inform of any concerns. These concerns may include but not limited to medications, pregnancy, blood pressure, skin disorders and blood diseases. Please inform me of any health issues as it may affect the ability to perform your treatment. 

0422 857 096

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